Frequently Asked Questions

Where can I place my order and what happens after?

Visit my inquiry form to place an order. There you will also find my order policies, please read carefully before filling out a form. I will send a confirmation email within 1-2 business days. When we finalize design and order details, I will send an invoice. 

- WEDDINGS -

I will send a confirmation email within 1-2 business days. In this email there will be an opportunity to schedule a tasting & consultation or just tasting.

When should I place my order?

The sooner the better. I prefer at lease 2-3 months in advance. Any inquiry placed within two weeks of pickup date will be charged a rush fee. Rush fee will depend on size of order and how soon order is due. typically $10-$20.

 

- WEDDINGS -

Only wedding inquiries can be placed up to 6 months in advance. This gives me and the lucky couple plenty of time to schedule a sample tasting and consultation.

Are you a licensed bakery?

At the moment I'm under the Michigan cottage food law. I'm not licensed, but have experience in a licensed kitchen and follow all the guidelines for food and safety. 

Wedding venues- Since I'm not a licensed bakery due to COVID some venues do not allow cottage food bakeries. Please check with your venue before placing an order.

Is delivery available?

Of course, delivery is always available for any order. Delivery rate is $20 + $2.00 per mile in the holland area. Outside of Holland delivery rate is $35 + 2.00 per mile. Delivery fee will be added to your total amount. Not every order needs to be delivered but highly suggest for tier cakes or wedding cakes.

Cakes that need to be assembled at venue will have an additional fee, more information will be given in email or at consultation.

Can you ship cookies?

Unfortunately I can't personal ship my cookies due to cottage food laws. However you or someone located near can ship out my cookies. Please note if you plan to ship in the comment section when you order and I can get them ship ready for a small fee.

How big are cookies and will they stay fresh?

Cookies are rolled out to 3/8" and range anywhere from 3.5-4.5" in width. All cookies are heat sealed and stay fresh up to a week at room temp. For cookie leftovers- take any cookies still left in seal and place in a zip lock bag then an airtight container place in the freezer. When ready to eat let cookie sit at room temp before opening. I've have cookies tastes as fresh as the day i made them for up to 2 months  

 

Mini cookie sets are available to order please ask for details and pricing. 

Can I make changes to my order?

- DESIGN-

Depending on design and detail work you have from two weeks up to a month before due date to change any details. If changes must be made after two weeks, fees might be applied depending on changes.

-QUANTITY-

If you need to add or take away from your order, Please let me know at least 2 weeks before due date.

Adding more- You will be sent another invoice for additional items, must be paid within 24 hours.

Minimizing order- No know wants to minimize guest, but given the state of the world right now somethings are out of our hands. Please let me know ASAP if things change. If you just need to take away one item and keep another, you will be refunded on that item. Any changes during 2 weeks before due date will be credited to your account.

Do you have GF or vegan options?

We curranty do not have a GF or vegan option for cookies. We can make some cakes vegan but do not have a GF option for cakes.

How do I rent a cake/treat stand?

Don't want to get stuck with decor you'll only use once? This is a great option for fancy parties or weddings. Stands are $10-$20 to rent with refundable $50-$75 security deposit. Price varies on how many are rented. Security deposit will be refunded once stand/stands are returned. If any damages occurred during rental time this may affect your refund.

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